Last updated: Date of publication
This privacy policy explains how Wagtail Park collects, uses and protects your personal information when you visit our website, contact us or book a stay. We are committed to handling your data fairly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Wagtail Park is operated by Legal business name, e.g. sole trader name or limited company name and number, 23 North Lane, Huntington, York YO32 9SU. We are the data controller for the personal information described in this policy. ICO registration number, if registered
For any privacy question, email enquiries@wagtailpark.co.uk or call 07970 643777.
Data Collection & Usage
Information we collect
- Booking details: your name, address, email, phone number, dates of stay, number of guests and dogs, and vehicle or caravan details
- Enquiries: anything you send us through the contact form, by email or by phone
- Newsletter: your email address, if you sign up
- Website use: technical information such as your browser type and pages visited, collected through cookies (see below)
How we use it and our lawful basis
- To manage your booking and stay (performance of a contract)
- To reply to your enquiries (legitimate interests)
- To keep records for tax and accounting (legal obligation)
- To send our newsletter and offers (consent, which you can withdraw at any time using the unsubscribe link)
- To keep the park safe and secure (legitimate interests)
How long we keep it
We keep booking records for retention period, e.g. 6 years to meet accounting requirements. Enquiries that do not lead to a booking are deleted after period, e.g. 12 months. Newsletter details are kept until you unsubscribe.
We never sell your personal information.
Cookies & Analytics
Cookies are small files stored on your device when you visit a website. We use:
- Essential cookies: needed for the website and booking system to work
- Analytics cookies: e.g. Google Analytics to understand how visitors use the site, so we can improve it
- Embedded content: our Google Maps embed may set cookies controlled by Google
Non-essential cookies are only set if you accept them through the cookie banner. You can change your choice at any time, or block cookies in your browser settings.
Third-Party Booking Security
Online bookings and payments are processed by booking system provider and payment provider. Card details are handled directly by the payment provider over a secure, encrypted connection and are never stored by Wagtail Park.
We only share your information with trusted providers who help us run the business, such as our booking system, payment provider, email newsletter service and website host. Each provider processes data on our instructions and must keep it secure. Some providers may store data outside the UK; where they do, appropriate safeguards are in place.
Your rights
Under UK data protection law, you have the right to:
- access the personal information we hold about you
- ask us to correct or delete your information
- object to or restrict how we use it
- withdraw consent at any time, where we rely on consent
- ask for your data in a portable format
To make a request, contact us using the details above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
We may update this policy from time to time. The latest version will always be on this page.